POLICY

GENERAL TERMS AND CONDITIONS OF SALE
 The present terms and conditions apply to the contract of sale between the purchaser who buys online on the internet store www.italiaindependent.com (hereafter known as "Purchaser") and
 LA srl
Via Lessolo 3
10153 Torino
Italy
P. IVA 09424180017
(hereafter known as the "Vendor")
 1. Contents of the general sales conditions
The following general sales conditions apply to all the sales contracts between the Purchaser and the Vendor through the site www.italiaindependent.com. Every contract is subject to the general sales conditions version published on the site at the time when the contract is finalized (see art.3).
Any alteration/change proposed by the Purchaser will not change the general conditions of sale unless they are expressly accepted in writing by the Vendor.
2. Contract parties and geographical area
The online store www.italiaindependent.com is intended for the exclusive use of consumers; it is therefore reserved for retail sale.
Claims regarding the site and home delivery to the final Purchaser must be directed to the Vendor.
The products offered for sale through http://www.italiaindependent.com will be delivered to the Purchasers who indicate an address which is situated in one of the countries included in the list of countries published on the website and accessible from any page of said website.
If the requested country of dispatch is not one of those available at the time of the order, please contact our Customer Care:
customercare@italiaindependent.com .
 
3. Provisions of the contract
All the information on the products published on www.italiaindependent.com, such as technical specifications, images, dimensions or compatibility particulars are not binding and are subject to alteration at any time, unless they are expressly mentioned as being binding. In the event that the Purchaser is led into error by the above indications, he may withdraw the purchase as indicated in our Return Policy.
The offers on www.italiaindependent.com are not binding for the Vendor and do not constitute an offer to the public, but are only "invitatio ad offerendum". The purchase order of the Purchaser constitutes a purposal binding on him. The purchase order is accepted by the Vendor through an order receipt sent via e-mail; the order receipt contains part of the sale conditions, the description of the product features, the main elements of the contract (price, means of payment), the order filing and storage of data methods arranged by the Vendor as well as the correction procedures of the order content.
The Contract is finalized between the parties and effective when the Purchaser receives the order receipt.
The order and the order receipt are considered to be received when the parties addressed can have access to the telematic messages.
In the event that the Purchaser does not receive the order receipt or any other communication from the Vendor within 24 hours of the forwarding of the order, the Purchaser is required to contact the Vendor in reasonable time by sending an e-mail to the e-mail address:
customercare@italiaindependent.com .

4. Purchase of Products
The Products may be purchased by selecting them and subsequently dropping them into the appropriate cart. Once the selection of Products is completed and the Purchaser wishes to proceed to the purchase of the products placed in the cart, the Purchaser will be asked to provide the data required for the purposes of establishing the Contract. In particular, the Purchaser will be required to provide personal data in a proper section of the site, an e-mail address, any additional address for the delivery of the Products (where necessary), and a telephone number where he can possibly be contacted in order to communicate to him the delivery date.
If the Purchaser chooses to pay by credit card, he will be directed to the Internet site web page of click and buy the "on-line" payment service, where the Purchaser must provide the credit card data through a connection to which LA and the Vendor have no access.
 
For reasons of accounting, the Vendor reserves the right to verify general information left by the Purchaser.
In the event of payment by credit card, the total price of the purchase will be debited to the Purchaser after the Contract is finalized.
In the event of a limited-series Product order, the Vendor may reserve the right to allow the Purchaser only the purchase of a limited number of products, possibly lower than the total number of Products available for sale.
Special "Make to order products" are also offered for sale on the Site.
They are specially assembled for the Purchaser and/or personalised for him. These products must be ordered in advance, in consideration of their high quality craftmade manufacturing, as well as of the personalisation. The Purchaser may order the Make to Order Product by following the instructions on the Site and according to the specifications indicated. The Purchaser will be allowed to pay for the mentioned Products through the means of payment provided on the Site.
5. Delivery of goods
The delivery times indicated are not binding, unless separately indicated in another agreement. Nevertheless, the Vendor will do everything possible to respect the times given.
The Vendor cannot guarantee that availability is accurate in every case. If such is the case, the Purchaser will immediately be informed that the goods will not be delivered and any payment made by the Purchaser will be reimbursed without further delay.
On receipt of the goods, the Purchaser must immediately check that the delivery is complete and correct and inform the Vendor of any problem without delay by writing to the e-mail address:
customercare@italiaindependent.com .
6. Prices and dispatch costs
The price of the Products is the one indicated on the Pricelist published on the site on the day of issue of the order and before the order is issued.
The prices indicated concern deliveries to addresses within the European Union and Switzerland and include VAT. For all other countries, the final prices do not include VAT.  The additional dispatch and delivery costs will be determined on the basis of the type of delivery and destination address. These costs are indicated separately before the order is sent and in the confirmation order sent by e-mail.
The VAT rate is determined with regard to the destination country of the ordered goods. In particular, the orders made to countries of the EU are subject to the VAT rate of Italy, currently equal to  20%.
The orders made to other countries (e.g. Japan, U.S.A.) do not include VAT.
 It is responsibility of the Purchaser to pay taxes, duty and any other fee in his/her country of residence.
7. Payments
The orders made on www.italiaindependent.com can be paid by credit card. The Vendor may allow additional means of payment in the dedicated section for payments. Details of the credit cards will be sent to click and buy (http://www.clickandbuy.com), which deals with payments via credit card for the Vendor.
The credit card data, while the order is being made, is protected against unauthorised access, by means of cryptographic transfer of SSL data (Secure Socket Layer).  
All the current browsers support SSL cryptography. This data is not accessible to third parties, nor to the Vendor and to LA.

8. Guarantee
8.1 Legal guarantee of the Vendor
The Vendor will issue a valid guarantee for the product for non-conformity to the quality required and declared on the contracts, according to and in application of directive 44/99/CE.
The guarantee enables the Purchaser, in the event of defect or non-conformity of the product, to obtain, by applying directly to the Vendor, in a reasonable period of time which depends on the nature of the goods, repair of the product (if possible), replacement of it, reduction of the price, or resolution of the contract.
The guarantee does not cover any use of the goods which is not the one established for the product by the Vendor/Manufacturer.
Any possible claim shall carry the evidence of purchase (receipt, fiscal document issued by the Vendor/ proof of the payment).
 8.2  Transmission of claims
The claim must be exercised by the Purchaser in time and not later than 60 days from the date on which the defect has been discovered. During this period the product must not be used.
The claim will be submitted electronically to the Vendor which will communicate immediately to the Purchaser the After Sales Point and the procedure according to which the product should be delivered to it.
9. Responsibility for the product
The contents of Directive 85/374/CEE regarding damage caused by the product are valid. The Vendor, acting as the distributor, is freed of responsibility by indicating the name of the manufacturer.
10. Copyright
All the contents of www.italiaindependent.com are protected by copyright. All the rights belong to LA.
This Internet site may not be reproduced in full or partially, transferred by electronic or traditional methods, modified, linked and used for public or commercial ends without the prior written consent of LA.

11. Applicable legislation and place of jurisdiction
11.1 The legislation applicable is that of Italy, but the Purchaser cannot be denied rights deriving to him from the Laws of his country.
11.2 The forum for possible disputes is Turin, Italy, except in case that any different law in favour of the Purchaser should be applicable.
12. Conclusive arrangements
If any clause of the present general terms and conditions should be invalid or should become invalid at a later date, this will not effect the validity of the rest of the present contract and the invalid clause shall be replaced with a clause that represents as faithfully as possible the original intent and economic purposes of the Parties or with an appropriate legal arrangement.
The Vendor reserves the right to amend the present general terms and conditions at any time.
The amended general terms and conditions will be made accessible on the site www.italiaindependent.com.

13. Security
The users' data are protected to the maximum extent possible against loss, falsification, handling and improper use by third parties.
For further information of a legal nature relating to the treatment and protection of users' data, please read the Privacy Policy published on the site.
 

RETURN POLICY AND RIGHT OF WITHDRAWAL
If for any reason the Purchaser is not satisfied with the purchase, he will have the right to withdraw from the Contract, with no penalty by specifying the reasons for withdrawal in the Return of Goods Form within 15 working days from the delivery.
The Purchaser may exercise the right of withdrawal within the above terms and through the procedure specified herewith by means of the Return of Goods Form, in order to receive the corrispondent Return Code (RMA).
The return of products must be made, at the Purchaser's expense, to the following address:
 LA srl
Via Lessolo 3
10153 Torino
Italy

The products must be returned in the same conditions as they were received, that is, in a perfect state of conservation, complete with all their components, not used, with the original packaging and with any attached manuals.
Transport risks in the return of Products will be entirely at the expense of the Purchaser.
The Vendor will accept delivery of the returned Products, reserving the right to verify that the same have been returned in the same conditions as they were delivered in to the Purchaser.
If necessary, the Purchaser shall replace the original covering of the Products with an additional protective cover to preserve it and also protect it from outside stickers or labels.
The Vendor will refund the Purchaser the total amount paid for the purchase of the Products with no charge except for transport costs and possible duties, within the terms set by law, and on condition that the Products have been returned in accordance with the above.
The aforementioned refund will be carried out by means of crediting or returning the amounts paid by the Purchaser for the products through the same means of payment used for the purchase.
In the event of purchase by credit card, the time of refund will depend on the credit card used but in any case will take place within the time of the issuing of two bank statements.
Similarly, the Purchaser may not exercise the right of withdrawal for Make To Order Products or for those Products which, due to their nature, carry a risk of deterioration or rapid alteration of condition.
 
RETURN FORM
If you would like to make a return, please ensure that you have read the conditions necessary for this request that can be found in full in the section ‘Return policy and right of Withdrawal' section.
Once you have done this, send an email to customercare@italiaindependent.com with your order number and the reason for returning it..
Once the request has been completed, you will be given a return code or RMA (‘Return Material Authorisation') to be used as a reference throughout the operation.
Following the instructions, you will have to print the page containing the RMA and attach it to the package. This must be sent to the following address:
 
 LA srl
Via Lessolo 3
10153 Torino
Italy
We would like to remind you that, as specified in more detail in the ‘Return policy and right of Withdrawal' section, you will be liable for the costs of the return delivery.
The time and method of the reimbursement will be communicated via email.
For further information or queries related to returns, you can contact Client Services at:
customercare@italiaindependent.com.

Information note on personal data protection
The personal data you provide, by means of registration to the Italiaindependent website or by  submitting a purchase order to LA Srl ("LA") (hereinafter together also referred to as "the Companies" or the "Controllers") will be processed with respect of the principles set forth by the Directive 95/45/CE on personal data protection and by the national legislation of the Controllers regarding the protection of personal information and, in any event, with the principles of confidentiality on which the Companies business is based.
Except for the navigation information, we do not collect any other personal information, except of course for the data that you will be providing when you register or, if ever, when you register again, take part in a poll or for the execution of an agreement, etc.